Refund and Cancellation Policy
Last Updated: November 27, 2025
This Refund and Cancellation Policy explains how cancellations, changes, and refunds work for tours and services offered by WestSide Action LLC.
Our goal is to be fair, transparent, and realistic. Adventure travel involves logistics, partner bookings, and sometimes unpredictable conditions, so the rules below help us keep everything running smoothly.
1. General Cancellation Rules
All cancellations must be submitted by email to [email protected] or by calling +1 515 644 0847. The date we receive your request determines your refund eligibility.
Refunds apply only to services booked directly through WestSide Action LLC.
2. Customer Cancellations
2.1 Standard Tours
Cancel 30 or more days before departure: full refund minus a 5 percent processing fee.
Cancel 15 to 29 days before departure: 50 percent refund.
Cancel 7 to 14 days before departure: 25 percent refund.
Cancel less than 7 days before departure: no refund.
2.2 Custom or Private Tours
Custom trips require more advanced planning and partner commitments.
Cancel 45 or more days before departure: 75 percent refund.
Cancel 30 to 44 days before departure: 40 percent refund.
Cancel less than 30 days before departure: no refund.
2.3 Non refundable Items
Some services cannot be refunded after booking, including:
flights booked through partners,
hotel reservations with strict policies,
special gear rentals,
third party attraction tickets,
permits for restricted areas.
We always inform you when an item is non refundable before completing the booking.
3. Company Cancellations
3.1 Weather and Safety Issues
If WestSide Action cancels a tour due to unsafe weather, guide availability, natural events, or unexpected local restrictions, you will receive one of the following options:
a full refund,
free date change,
credit toward any future tour.
3.2 Minimum Group Size Not Met
If a group tour requires a minimum number of participants and the number is not reached, we may cancel the tour. You will receive a full refund or the option to transfer to another tour.
3.3 Changes During a Trip
If routes, schedules, or activities must be adjusted for safety or logistic reasons, we may make reasonable modifications. Such changes do not qualify for refunds unless the service is fully canceled.
4. Refund Processing
Approved refunds are issued to the original payment method.
Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
Processing fees, currency conversion charges, or bank fees are not refundable.
5. No Show Policy
Travelers who do not show up on the departure date without prior cancellation are not eligible for any refund or credit.
6. Date Changes and Trip Modifications
6.1 Customer Requests
You may request a date change for your booking.
Changes requested 14 or more days before departure are usually free.
Changes requested less than 14 days before departure may require an additional fee, depending on availability and partner rules.
6.2 Company Requests
If we need to modify the date due to safety or logistic reasons, you will be offered free rescheduling or a full refund.
7. Travel Insurance Recommendation
We strongly recommend buying travel insurance that covers:
trip cancellation,
medical emergencies,
lost luggage,
adventure and extreme activities.
Insurance can protect your investment if you need to cancel for personal reasons that are not covered by our refund policy.
8. Special Circumstances
In rare cases involving medical emergencies, documented injuries, or major unexpected events, we may review your case individually. Proof may be required. Refunds are not guaranteed but we aim to be reasonable whenever possible.
9. Contact Us
For cancellations, refunds, or questions, reach us at:
WestSide Action LLC
801 Bass Pro Dr NW
Altoona, IA 50009, US
Phone: +1 515 644 0847
Email: [email protected]